What is your U.S. return/exchange policy?
It’s our goal to make sure you’re completely happy with your order. If your order isn’t just the way you like it, we’ll make things right.
If you are not 100% happy, you can:
- Exchange your item for a new size/style
- Return for store credit
- Return for a full product refund
So long as:
- The return / exchange is requested by clicking here within 30 days of the date your order was shipped and is also delivered to our returns warehouse within 30 days of the date you received your package. Any returns received back to our warehouse, later than 30 days after the date you received your package, will only be eligible for store credit or an exchange
- Items are unworn and are returned to us in the state you received them
NOTE: We'll do our best to make sure you have a positive experience. We’re open to feedback but if you’re unnecessarily rude to our team, we’ll happily deduct a little handling fee from your refund and go grab a beer. Please also note that we have the right to refuse any return if we think you are abusing our policies.
What is your international return/exchange policy?
We are happy to assist with international returns and exchanges within 45 days of when the order is shipped, but at this time we do not provide labels.
If you would like to start an international return or exchange, please complete your return / exchange request by clicking here so we know what you will be sending back. Then, create a standard shipping label, email your tracking information to firstname.lastname@example.org, and ship the item to::
- Retail Reworks ATTN: Brenda Rojas
1500 Brittmoore Road #303
Houston, TX 77043-1924
- Retail Reworks ATTN: Brenda Rojas
- If you are doing an exchange, we will reimburse you for your return shipping label. If you are doing a return, you will be fully responsible for the cost of shipping the item(s) back to us.
- We will get your return / exchange squared away after we have received the item(s) and confirmed everything is still in a brand new condition. Please allow 8-10 business days after delivery at our warehouse.
- Please note, we do not accept returns on worn or washed items, sale items, or group orders.
- If you need any clarification, please email us at email@example.com.
Are there any exceptions to this return policy?
We cannot accept any items that have been worn or washed.
Swimwear: We cannot accept any swimwear that has been worn or washed. If any hygienic liners or hang tags have been removed from the swimsuit or it has been worn, we will not accept the item for return / exchange. Please initially try on all swimwear with underwear.
Final Sale Items: All items discounted and/or marked final sale on the product page are not available for return, exchange, or refund.
Masks: All face masks are not eligible for return, exchange, or refund due to sanitation and charitable aspects.
Holiday Time: All non-mask, non-sale, unworn purchases made 11/1 through 12/15 are eligible for exchange/return up until January 15.
Group Orders: All group orders are a final sale and not available for return/refund. If a size or two doesn’t work out, we’re of course happy to get items swapped out appropriately so no one misses out.
How long do U.S. exchanges take?
The speed of your exchange depends on how fast you drop your package in the mail. Your exchange order will begin processing as soon as the provided return label has been scanned by USPS and is marked in-transit. If you need your new item right away, please go ahead and order it on the site and we will give you a full return credit when we receive your exchanged item back. If that is the way you want to go, just let us know by emailing firstname.lastname@example.org!
How long do U.S. returns take?
We’ll reimburse your original method of payment once we have received the product and confirmed there are no cranberry vodka spills, cigar burns, suntan lotion or lipstick kisses on it. Please allow 8-10 business days after delivery at our warehouse. Thanks for understanding, as we are a small business and doing our best to make everyone happy. If you are returning for store credit, we’ll send through a gift card code as soon as the provided return label has been scanned by USPS and is marked in-transit.
How much do U.S. returns/exchanges cost?
Sweet, all of this makes sense. How do I get my return/exchange started?
Please click here to get started! Contact us within 30 days of your item being shipped and we will get you set up with a prepaid return label. Once we send that label, we’d appreciate it if you ship your items back to us within 14 days.